Privacy Policy

ThePropBook ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property portal platform. This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

1. Information We Collect

1.1 Personal Information

• Name, email address, phone number, and postal address

  Required for account creation and communication

• Government identification numbers (PAN, Aadhaar, GSTIN)

  Required for verification and compliance purposes

• Bank account details and payment information

  Processed securely through encrypted payment gateways

• Profile information and preferences

  To personalize your experience on our platform

1.2 Property Information

When you list a property, we collect property details including location, specifications, images, pricing, and legal documents. This information is displayed on our platform as per your consent.

1.3 Usage Data

We automatically collect information about how you interact with our platform, including:

• IP address, browser type, device information
• Pages visited, search queries, and time spent on pages
• Cookies and similar tracking technologies

2. How We Use Your Information

• To provide and maintain our services

  Property listings, search functionality, and user accounts

• To process transactions and payments

  Secure payment processing and financial transactions

• To communicate with you

  Service updates, notifications, and customer support

• To improve our platform

  Analytics, user experience enhancement, and feature development

• To comply with legal obligations

  As required by Indian laws including IT Act, 2000 and DPDPA, 2023

• To prevent fraud and ensure security

  Identity verification and fraud detection measures

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent

  When you choose to share information with brokers, builders, or other users

• Service providers

  Third-party vendors who assist in operations (payment processors, cloud services, analytics)

• Legal requirements

  When required by law, court orders, or government regulations in India

• Business transfers

  In case of merger, acquisition, or sale of assets (with prior notice)

4. Data Security

We implement reasonable security practices and procedures as required under the IT Act, 2000, including:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights Under DPDPA, 2023

As per the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to access

  Request a copy of your personal data held by us

• Right to correction

  Update or correct inaccurate personal information

• Right to erasure

  Request deletion of your personal data (subject to legal obligations)

• Right to data portability

  Receive your data in a structured, machine-readable format

• Right to withdraw consent

  Withdraw consent for data processing at any time

• Right to grievance redressal

  File complaints with our Data Protection Officer or the Data Protection Board

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential cookies

  Required for basic platform functionality

• Analytics cookies

  Help us understand how users interact with our platform

• Marketing cookies

  Used to deliver relevant advertisements (with your consent)

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Active accounts

  Data retained while your account is active

• Inactive accounts

  Data retained for 3 years after last activity, then anonymized or deleted

• Legal requirements

  Financial records retained for 7 years as per Indian tax laws

8. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Data Breach Notification

In the event of a data breach that may cause harm to users, ThePropBook will:

• Immediate Assessment

  Assess the breach and determine the scope and impact within 72 hours

• User Notification

  Notify affected users and the Data Protection Board within 72 hours as per DPDPA, 2023

• Remedial Measures

  Take immediate steps to contain the breach and prevent further damage

• Documentation

  Maintain records of all data breaches as required by law

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. We will notify you of material changes by:

• Posting the updated policy on this page with a new “Last updated” date
• Sending email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our platform after such changes constitutes acceptance of the updated policy. If you do not agree with the changes, you may discontinue use and request deletion of your account.

12. Data Protection Officer (DPO)

As required under the Digital Personal Data Protection Act, 2023, ThePropBook has appointed a Data Protection Officer to oversee data protection compliance and handle privacy-related inquiries.

13. Grievance Redressal

In accordance with the Information Technology Act, 2000 (Section 79) and DPDPA, 2023, if you have any concerns or grievances regarding your personal data, please contact:

14. Compliance with Indian Data Protection Laws

ThePropBook is committed to compliance with all applicable Indian data protection laws:

• Information Technology Act, 2000

  Section 43A (compensation for failure to protect data) and Section 72A (punishment for breach of confidentiality)

• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  Reasonable security practices, privacy policy requirements, and grievance redressal

• Digital Personal Data Protection Act, 2023

  Data processing principles, user rights, data breach notification, and Data Protection Board compliance

• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  Due diligence requirements, content moderation, and user verification

By using ThePropBook, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.